The publication contains practical methodical materials for psychologists and social workers, who help:
- Effectively interact with people, that survived the consequences of emergencies.
- Apply a structured approach in providing advisory assistance.
That is included in the materials?
- Algorithm of contact with customers - how to create a trusting atmosphere for communication.
- Basic consultant skills - key principles and techniques, which are needed to work with people in crisis.
- Stages of counseling - step by step description of work with a customer.
- Specific actions of a specialist - Practical recommendations for each stage of consultation.
For whom is this edition?
These materials will become an indispensable resource for specialists, who work with victims in crisis situations, helping them give support quickly, professionally and with maximum benefit to customers.
